Refund policy

RETURN AND REFUND POLICY

We want you to feel confident when shopping with GAIRA Crystals. Please review the following policy before placing your order.

RETURN REQUESTS

Eligible return requests must be submitted within 3 calendar days of the order being marked as delivered by the shipping carrier.

To request a return, please email gairacrystals@gmail.com with:

  • Your order number

  • The reason for the return

  • Clear photos of the item and its original packaging

Items sent back without prior return authorization will not be accepted.

RETURN ELIGIBILITY

To be eligible for a return, the item must:

  • Be unworn, unused, and in its original condition

  • Include all original packaging, accessories, cards, and gifts

  • Show no signs of wear, damage, alteration, perfume, cosmetics, or other substances

  • Be returned using the return instructions provided by GAIRA Crystals

We reserve the right to decline a return if the item does not meet these conditions.

NON-RETURNABLE ITEMS

The following items cannot be returned or exchanged:

  • Custom-made or personalized products

  • Products made or adjusted to a customer’s requested size

  • Items clearly marked as “Final Sale” at the time of purchase

  • Items that have been worn, used, damaged, altered, or returned without their original packaging

  • Items returned after the approved return period

  • Gift cards

Natural variations in gemstone color, pattern, texture, translucency, inclusions, and shape are not considered defects. These characteristics are part of the natural beauty of each piece and make every item unique.

SIZING

Customers are responsible for reviewing the product measurements and size guide before placing an order.

We do not offer returns or exchanges solely because an incorrect size was selected or because the item does not fit as expected. Please contact us before ordering if you need help choosing a size.

RETURN SHIPPING

For approved returns that are not caused by a damaged, defective, or incorrect item, the customer is responsible for all return shipping costs.

Original shipping charges are non-refundable. We recommend using a trackable shipping service and keeping proof of shipment, as GAIRA Crystals is not responsible for return packages that are lost or damaged in transit.

Depending on the order and the customer’s location, an approved return may be directed to either our United States or China return location. The correct return address will be provided after the return request is approved.

Please do not send a return to any address shown on the original parcel or elsewhere on our website without receiving return instructions from us.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order as soon as it arrives.

If your item arrives damaged, defective, or different from what you ordered, contact us within 3 calendar days of delivery at gairacrystals@gmail.com.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos or videos of the item

  • Photos of the outer and inner packaging

If the issue is confirmed, GAIRA Crystals will provide an appropriate resolution, which may include a replacement, refund, or return instructions at no additional cost to the customer.

CANCELLATIONS

Orders may be cancelled before they have shipped.

To request a cancellation, please contact us as soon as possible at gairacrystals@gmail.com. We cannot guarantee cancellation once an order has entered processing, and an order cannot be cancelled after it has shipped.

Custom-made, personalized, or size-adjusted orders may not be cancelled after production has begun.

REFUNDS

Once an approved return is received, we will inspect the item and notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow approximately 5–10 business days for the refund to appear, depending on your bank or payment provider.

Original shipping charges are non-refundable, except when the return results from a confirmed damaged, defective, or incorrect item or when otherwise required by applicable law.

If more than 10 business days have passed after your refund was approved, please contact us at gairacrystals@gmail.com.

EXCHANGES

We do not currently offer direct exchanges.

If an eligible non-custom item is approved for return, you may place a new order separately. Products that are excluded from returns under this policy are also excluded from exchanges.

CONSUMER RIGHTS

This policy does not limit any mandatory rights or remedies available to customers under applicable consumer protection laws.

CONTACT US

For return, refund, cancellation, or order-related questions, please contact:

GAIRA Crystals
Email: gairacrystals@gmail.com